At Acosta Creative Pro, we strive to provide top-notch graphic design services tailored to your needs. We understand that circumstances may change, and refunds may be necessary. Please review our refund policy below:

1. **Non-Refundable Deposit:** A 50% non-refundable deposit is required to initiate any graphic design project. This deposit reserves your spot in our design queue and covers initial project setup costs.

2. **Refund Requests:** Refund requests must be submitted in writing

3. **Eligibility for Refunds:** Refunds are considered on a case-by-case basis and may be subject to approval. Only the portion of the project fee exceeding the non-refundable deposit is eligible for refund consideration.

4. **No Refunds After Project Initiation:** Once the design project has commenced and initial concepts have been presented, the non-refundable deposit becomes fully earned, and refunds are no longer available.

5. **No Refunds for Design Deliverables:** Once final design deliverables have been provided to the client and accepted, refunds are not available.

6. **Split Payments:** For all arrangements involving split payments, the balance of the remaining funds is due at the midway point of the project (for example when first design or layouts drafts have been presented).

By engaging in our services, you agree to abide by the terms and conditions outlined in this refund policy.

DESIGN REVISIONS

How Revisions Work

• Before we begin designing, we take the time to fully understand your vision, ensuring that our initial concept aligns with your needs. Because of this, most projects require only one to two rounds of revisions to refine the design at most. The maximum amount of rounds being three before additional project costs are discussed.
• We encourage clients to group their feedback into as few rounds as possible rather than spreading out individual changes. This helps keep the project on track and avoids unnecessary delays.

Additional Revisions

• While we set a standard of three rounds, we understand that some projects may require extra adjustments. We may provide additional revisions beyond three rounds at our discretion, within reason.
• If a client requests a completely new direction from the original concept—meaning revisions alone won’t achieve the desired result new concepts can be purchased at a 50% discount.

Final Notes

We are committed to collaboration and flexibility while also ensuring an efficient workflow. By keeping revisions structured, we can deliver high-quality results in a timely manner.

If you have any questions about our revision process, feel free to reach out!